Removal Office Accessibility Commitment

We are committed to ensuring that our Removal Office and related services are accessible to everyone, including people with disabilities. This accessibility statement explains how our office removal and relocation services, the removal office area, and our digital materials meet inclusive design principles. We aim for clear navigation, understandable information, and practical support throughout the moving process.

Our organization recognises that accessibility is ongoing work. We follow industry best practices and incorporate user feedback to make continuous improvements. The Removal Office team collaborates with accessibility advisors to prioritise issues that affect mobility, sensory, and cognitive accessibility in both physical office spaces and online booking or information platforms.

We strive for compliance with WCAG 2.1 AA standards for our web content and digital documents. Key commitments include structured content, descriptive headings, and sufficient contrast for text and interactive elements. We maintain accessible PDFs and provide plain text or alternative formats on request to support a wide range of assistive technologies.

We provide active screen-reader support by ensuring semantic HTML structure, ARIA roles where appropriate, and clear link text. Our digital interfaces are tested with popular screen readers and updated to address issues such as skipped labels, unlabeled form controls, and unclear button purposes. Accessible labelling and consistent landmarks help users navigate removal office information efficiently.

Keyboard navigation is central to our accessibility approach. Users can operate booking widgets, service descriptions, and account options using keyboard-only input. We ensure logical tab order, visible focus indicators, and manageable interaction times. Our interactive maps and booking tools are designed so that keyboard-only users can complete tasks without requiring a mouse.

To support different needs, we document accessibility features and known limitations. This includes guidance on assistive technology compatibility, instructions for requesting alternative formats, and summaries of what to expect when visiting the removal office area. For complex or multi-step services, we provide clear progress markers and simple language summaries to reduce cognitive load.

Physical accessibility in our removal office area is addressed through entrance access, level pathways, and clear signage. Where applicable, we provide accessible meeting rooms, lowered reception counters, and routes for moving equipment that do not obstruct accessible circulation. We work to ensure that loading areas and service access points consider the needs of staff and visitors with limited mobility.

How we test and improve accessibility

We conduct regular accessibility audits, user testing with diverse participants, and automated checks against WCAG 2.1 AA criteria. Our training program includes awareness for staff on inclusive communication and on-site adjustments. We maintain an internal prioritisation process for fixing issues and publish updates when significant improvements are made.

If you need an accommodation or have an accessibility request related to the removal office or office removal services, please use the accessible request options provided within your booking or account area, or advise the service coordinator assigned to your move. We will respond in a timely manner and work with you to provide reasonable adjustments. For complex arrangements, we may offer alternative formats, assisted booking, or on-site support during the relocation.